Legal

Cancellation & Refund Policy – Spain Internship

Effective Date: 2008
Provider: The Student Mobility SLU (CIF: B90331588)

Registered Addresses:

  • Av. Flota de Indias, 16, 41011 Sevilla, Spain
  • Calle Pelay Correa, 81, 1º, 41010 Sevilla, Spain

Domains: www.spain-internship.com and www.piktalent.com (hereinafter "Spain Internship", "Piktalent" or "The Student Mobility SLU").
Phone: +34 854 64 85 44

1. Purpose of This Policy

This Cancellation & Refund Policy explains the conditions under which Participants or Companies may cancel services provided by The Student Mobility SLU and when refunds may apply. It covers the following services:

  • Premium Internship Search Services
  • J1 USA Internship Programs
  • Recruitment Services

2. General Conditions

  • Cancellation requests must be submitted in writing to info@spain-internship.com.
  • Approved refunds will be processed using the original payment method within 30 calendar days.
  • Refund amounts may be reduced by administrative or processing fees as specified per service.
  • No refund will be granted once a service is considered completed or fulfilled.
  • Force majeure events (natural disasters, strikes, political unrest, legal changes) may alter timelines or refund eligibility and will be assessed individually.

3. Premium Internship Search Services

3.1 Agreement and Deposit

Once the service agreement is signed and the deposit paid, requirements cannot be changed. Any changes will be treated as a voluntary withdrawal, and Spain Internship may discontinue the placement search. The placement search period runs from the date of deposit payment until the deadline stated in the agreement.

3.2 Deposit and Refund Rules

The deposit is refundable only if no internship matching the agreed requirements is found before the deadline. Once a candidate has been interviewed and accepted for a matching internship, full payment of the remaining fee is mandatory — regardless of whether the candidate ultimately attends the placement.

In the following cases, no refund will be provided and the deposit will be retained:

  • Voluntary withdrawal after service commencement
  • Change in position requirements after acceptance, leading to rejection
  • Rejection of an offer matching the agreed requirements due to a lack of or delayed response
  • University rejection of a matching placement due to undisclosed requirements
  • Rejection of an interview with a matching company without a valid reason
  • Cancellations due to a missing training agreement (the student is responsible for obtaining this document)

All service proposal information is confidential and must not be shared with third parties.

3.3 Payment Deadlines and Penalties

The total fee must be paid within 2 weeks of receiving the confirmation email. A late payment penalty of €50 per week will apply after the deadline, unless otherwise agreed in writing.

4. J1 USA Internship Programs

4.1 Cancellation Rules

  • If the participant cancels after placement confirmation, full payment is required as the service is considered successfully delivered.
  • If already paid in full, no refund will be granted.
  • Substitute participants are not permitted.
  • Program violations by the participant may lead to cancellation without refund.

4.2 Deposit and Refund

The €300 deposit is refundable only if no internship matching the application form requirements is found. Otherwise, it will be retained as an administration fee.

4.3 Visa Refusal

In the event of a J-1 visa denial by a U.S. consulate or embassy, a partial refund of the DS-2019 application fee may be granted if all of the following conditions are met:

  • The applicant has not violated U.S. law or visa regulations.
  • The original DS-2019 form is returned.
  • The refund request is made within 6 months of the scheduled program start date.

Refund amounts in case of visa denial:

  • €500 for programs of 2–6 months
  • €600 for programs of 7–12 months

5. Recruitment Services

5.1 Companies

Fees are charged only for successful recruitment, defined as a candidate from a collaborating educational entity accepting an internship at the host company. The cost is determined by language requirements, educational institution/country, training needs, and duration of stay. Payment is due in full once the training agreement is signed, except in cases of student cancellation or unsuccessful recruitment. If the internship ends early, the price may be reduced proportionally to the completed period.

5.2 Students

Basic recruitment services are free for students. A €150 security deposit is required to confirm a position. This deposit is refundable 14 days after the internship start date, provided the placement is honoured.

6. Non-Refundable Situations

Refunds will not be issued if:

  • The participant fails to meet eligibility requirements after purchase
  • The participant voluntarily withdraws after an offer matching the agreed requirements is made
  • The participant fails to provide required documents or respond promptly
  • The participant rejects matching offers without valid reasons
  • Misconduct, unprofessional behaviour, or Terms & Conditions violations occur

7. Governing Law

This policy is governed by Spanish law. Any disputes are subject to the exclusive jurisdiction of the courts of Seville, Spain.

8. Contact

The Student Mobility SLU – Spain Internship
Av. Flota de Indias, 16, 41011 Sevilla, Spain
Calle Pelay Correa, 81, 1º, 41010 Sevilla, Spain
Phone: +34 854 64 85 44
Email: info@spain-internship.com