Paid Sales & Client Relations Intern – Language School, Madrid

Location: Madrid, Spain | Type: Part-Time Internship

About the Academy

Join a dynamic language academy in Madrid renowned for delivering high-quality Spanish lessons to international students. Our school combines professional teaching standards with a vibrant learning environment, ensuring every student receives personalised attention and achieves tangible language progress. As part of our team, you will be contributing to a collaborative, culturally diverse environment where education meets excellent customer service.

Role Overview

This internship provides an immersive experience in business administration and customer service within an educational setting. You will play a crucial role in managing client communications, supporting sales processes, and ensuring smooth day-to-day operations. By handling enquiries, coordinating internal departments, and assisting with visa documentation and student evaluations, you will gain hands-on experience in a professional, client-focused environment while enhancing your Spanish language skills.

Key Responsibilities

• Manage inbound telephone and email enquiries, delivering prompt and personalised responses to prospective and current students.
• Identify client needs, provide expert advice, and suggest additional services to enhance their experience.
• Collaborate with internal teams to ensure accurate information flow and efficient administrative processes.
• Prepare and issue visa invitation letters and other essential student documentation.
• Collect and analyse student feedback to support continuous improvement in our services.
• Maintain office supplies and ensure classrooms are fully equipped for a professional learning environment.

Candidate Requirements

• Strong written and verbal communication skills in English and Spanish, with additional proficiency in French or German highly advantageous.
• Friendly, outgoing personality with the ability to build trust and rapport with students and clients quickly.
• Excellent organisational skills, with the ability to multitask and prioritise effectively in a fast-paced environment.
• Flexible, proactive, and solution-oriented attitude, capable of adapting to dynamic challenges.
• Commercial mindset with a focus on enhancing client satisfaction and identifying sales opportunities.
• Cultural sensitivity and awareness when interacting with international students.
• Interest in developing professional skills in education, business administration, and customer service.

By the End of Your Internship

During this internship, you will gain practical experience in client communication, sales, and educational administration, enhancing both your professional and language skills. Additionally, you will benefit from structured Spanish lessons to accelerate your linguistic proficiency.

• Master effective client communication and relationship management strategies in a multicultural environment.
• Develop sales skills and learn techniques to identify and act on upselling opportunities.
• Gain expertise in handling administrative tasks such as visa documentation, student evaluations, and office coordination.
• Receive three free Spanish lessons per week to strengthen language abilities alongside professional development.

What We Offer

• Hands-on experience in business administration and customer service within an educational context in Madrid.
• Professional development in client relationship management, sales techniques, and administrative operations.
• Three weekly Spanish lessons to improve language skills while working in a real-world environment.
• Opportunity to contribute meaningfully to a multicultural, collaborative academy setting and enhance your CV for future career growth.

Apply Now