Paid Front Desk & Bike Rental Operations Internship – Vibrant Barcelona City Centre

Location: Barcelona, Spain | Type: Paid Internship

About Us

Join a dynamic and growing bike rental company located in the heart of Barcelona’s historic old city, just steps from Las Ramblas and the old harbour. We are a fast-paced company with a focus on delivering exceptional service to tourists and locals alike. Our company thrives on providing top-quality rentals and experiences to visitors looking to explore the beautiful city on two wheels.

Role Overview

This paid internship offers hands-on experience in **front-desk operations** and **customer service** within a fast-paced, tourist-focused business. As part of our team, you will manage customer interactions, including providing helpful information, handling reservations, and processing rental contracts. You will also gain valuable experience in **income and stock control**, handling customer requests, and managing online reviews. Additionally, there is potential exposure to marketing efforts that drive business growth and customer engagement. This internship is perfect for those looking to build a career in hospitality, tourism, or customer service.

Key Responsibilities

• Manage customer interactions, offering friendly and professional service to ensure a positive rental experience.
• Handle reservations and rental contracts efficiently, ensuring all details are accurately recorded.
• Support income and stock control, ensuring inventory is tracked and updated regularly.
• Follow up on customer requests to ensure satisfaction and resolve any concerns promptly.
• Assist in managing online reviews, responding to feedback and maintaining the company’s positive reputation.
• Contribute to marketing efforts by supporting initiatives that attract and retain customers.

Candidate Requirements

• Excellent communication skills in English; Spanish or other languages are a plus.
• Strong interest in customer service and a passion for helping people.
• Detail-oriented with strong organizational skills to manage reservations and inventory.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Proactive and eager to learn about the operations of a bike rental business.
• Experience in customer-facing roles, especially in tourism or hospitality, is a plus.
• Basic knowledge of office software and online review management platforms.

By the End of Your Internship

You will have developed a comprehensive skill set in **customer service**, **administration**, and **operations** within the tourism and leisure industry. This internship provides you with the opportunity to directly contribute to the success of the company, gaining invaluable experience that will benefit your career in hospitality and customer-facing roles.

• Strong customer service, administrative, and operational skills.
• In-depth understanding of managing daily operations in a bike rental business.
• Experience in handling customer requests and resolving issues to ensure satisfaction.
• Increased exposure to marketing and how it impacts business growth and customer retention.

What We Offer

• Paid internship with hands-on experience in front-desk operations and customer service.
• Opportunity to work in one of Barcelona’s most popular tourist areas, gaining exposure to both locals and international visitors.
• Valuable experience in managing a bike rental business and understanding the tourism industry.
• Potential to contribute to marketing strategies and improve the company’s online reputation.