Paid Accommodation & Student Services Internship – Language School, Madrid

Location: Madrid, Spain | Type: Part-Time Internship

About Us

Join a dynamic language academy in Madrid dedicated to providing high-quality Spanish language instruction and comprehensive accommodation services for international students. Our school prides itself on delivering an immersive learning experience that blends professional education with cultural integration, ensuring every student feels supported from arrival to departure. As part of our collaborative team, you'll engage directly with students, families, and accommodation partners, contributing to the smooth operation of our educational and hospitality services.

Role Overview

As a Part-Time Internship in our Madrid language school, you will play a pivotal role in business administration and student support. Your responsibilities will include managing student inquiries via email and phone, coordinating arrivals and airport pick-ups, processing payments, and ensuring the quality of student accommodations. You will also actively engage with host families and inspect student residences or shared flats to uphold our high service standards. This position offers direct interaction with international clients, providing invaluable experience in customer service and operational management within a multicultural environment.

Key Responsibilities

• Respond promptly to student and client queries via email and phone, providing clear and friendly support.
• Coordinate student arrivals, including airport pick-ups and orientation, ensuring a welcoming first impression.
• Process payments accurately and manage administrative records related to student enrollment and accommodation.
• Conduct quality inspections of host family accommodations, student residences, and shared flats to ensure safety and comfort.
• Build and maintain strong relationships with accommodation providers and international clients to uphold service excellence.
• Assist with general business administration tasks to support the smooth operation of the academy.

Candidate Requirements

• Strong written and oral communication skills in English and Spanish, with proficiency in at least one additional language (French preferred).
• Outgoing, friendly personality capable of building trust and positive relationships with diverse clients.
• Excellent organisational, multitasking, and prioritisation skills with a flexible, proactive mindset.
• Commercial awareness and understanding of cost management and revenue optimisation.
• Cultural adaptability and sensitivity when interacting with international students and partners.
• Motivated to learn and contribute in a professional educational and hospitality environment.
• Previous experience in customer service, administration, or accommodation management is a plus.

By the End of Your Internship

During this internship, you will gain hands-on experience in customer relations, administrative operations, and accommodation management within an international educational setting. You'll strengthen your communication, organisational, and problem-solving skills, while also developing cultural intelligence through interaction with students and partners from around the world. As an added benefit, you will enjoy three complimentary Spanish lessons per week, enhancing both your language proficiency and immersive experience in Madrid.

• Develop advanced communication and customer service skills in an international academic context.
• Gain practical experience in administrative and operational management within a language academy.
• Enhance cultural intelligence and adaptability by working with diverse student populations and accommodation providers.
• Improve Spanish language skills through weekly lessons provided as part of the internship program.

What We Offer

• Hands-on experience in business administration, customer service, and accommodation management within a professional language school.
• Direct exposure to international students, host families, and accommodation partners, building a valuable global network.
• Three free Spanish lessons per week to enhance your language proficiency and cultural integration.
• A supportive and collaborative work environment that fosters learning, growth, and professional development.