Job Description
About the Language School
Our modern language Academy in Bilbao is dedicated to empowering adult learners through immersive English training. As a dynamic educational partner, we deliver conversational English classes and tailored support to students from around the world. Joining our team means contributing to a vibrant learning community in one of Spain’s most exciting cities.
Role Overview
As a Paid English Receptionist – Administrative Assistant intern, you’ll be the first point of contact at our Bilbao school, creating a welcoming experience for all students and visitors. You’ll handle front office operations, engage in English-only conversations, and provide vital administrative support to the centre director and head of studies. This paid internship is the perfect opportunity to develop professional customer service skills, gain hands-on experience with CRM systems, and master the art of supporting adult learners in a modern language environment. Ready to grow your career? Apply now to join our team!
Key Responsibilities
- Greet and assist students and visitors in fluent English, ensuring a positive first impression at our Bilbao Academy.
- Manage incoming phone calls, email inquiries, and walk-ins, providing clear information on courses, schedules, and services.
- Coordinate front office operations, including appointment scheduling and classroom bookings.
- Maintain and update the CRM database with student details, enrollments, and follow-up tasks.
- Support sales administration by processing registrations, issuing invoices, and tracking payments.
- Collaborate with the centre director and head of studies to streamline office workflows and improve student satisfaction.
Candidate Requirements
- Native or near-native English speaker with excellent conversational skills.
- Currently enrolled in or recently graduated from studies in Business, Marketing, Languages, or related fields.
- Strong interpersonal skills and a genuine passion for supporting adult learners.
- Proficiency with Microsoft Office and eagerness to learn CRM software for education.
- Exceptional organizational skills and attention to detail.
- Ability to multitask in a fast-paced, student-focused environment.
- Availability to work part-time hours at our Bilbao centre, including occasional weekends.
By the End of Your Internship
Throughout this paid internship, you’ll emerge with a robust set of front office and administrative skills tailored to the educational sector. You’ll gain confidence in English-only communication and master essential tools for student engagement.
- Expertise in front office operations at a language school in Bilbao.
- Proficiency with CRM systems and sales administration workflows.
- Enhanced professional English communication and customer service techniques.
- Experience supporting stakeholders, including centre leadership and academic staff.
What We Offer
- Competitive paid internship in a leading Bilbao language Academy.
- Hands-on experience with front office and administrative processes.
- Mentorship from our centre director and head of studies.
- Certificate of completion, professional references, and networking opportunities.
